From quick refreshers to personalized, turn-key solutions, we are here to empower and elevate your talent.

OUR AREAS OF PROFICIENCY

Residential

Corporate Workplace

Hospitality

Tourism

Senior Independent Living

Healthcare Services

Lifestyle Enrichment

SERVICES PROVIDED

EXCEPTIONAL SERVICE

  • Service excellence - tangible and intangible

  • Defining service touchpoints

  • Above and beyond expectations

  • Emotional engagement evaluations

EXPERIENCES

  • First impressions/arrival

  • Client familiarity and discretion

  • Last impressions/departure

  • Cultural diversity and etiquette

  • Email, telephone and social media etiquette

LEADERSHIP

  • Fundamentals of connected leadership

  • Effective daily communication

  • Delivering constructive feedback

  • Staffing models

  • Diversity and inclusion

TEAM DYNAMICS

  • Inter-generational communication

  • Appearance; uniforms and grooming

  • Body language and tone of voice

  • Determine roles and responsibilities

ROUTINES, STANDARDS and PROTOCOLS

  • Style guides

  • Service and EQ standards development

  • Cleanliness and maintenance standards

  • Security protocols

  • Ordering and Inventorying